policies

CANCELLATION POLICY

A credit card will be required to reserve certain appointment types and through our online booking system. Should a cancellation or date change be necessary, we request a minimum of 24-hours notice for any single service. A 48-hour notice is required for any multiple service or spa package cancellation. We reserve the right to enforce our cancellation policy and your credit card will be charged 50% of the service(s) booked.

GRATUITIES

Please note that gratuity is not included in the service cost, but it is always appreciated. Unfortunately, we are not able to add gratuity or offer cash back on your credit card.

OUR HIGHEST COMMITMENT IS TO YOUR PRIVACY

Your personal information is confidential. This includes your address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share, sell, or rent individual personal information.

We value and respect our members’ privacy and preferred methods of receiving or not receiving invitations & communications from us. We will strive to deliver a valuable service that offers you our valued member the highest quality, value and convenience.

APPOINTMENT TIMES

Please arrive 15 minutes prior to your scheduled appointment time. While we strive to be on-time for your scheduled appointment(s), we may run behind schedule from time-to-time. We appreciate your patience and understanding in advance as we do our best to take all clients scheduled. However, if you are more than 15 minutes late checking-in to your scheduled appointment time, understand in advance that your appointment might be delayed and or re-schedule with another member of our team if we cannot accommodate your appointment(s).